Leadership and Management

Poor leadership and management is the number one reason why talented people leave organisations. In the worst cases it leads to the downfall of entire companies and in less extreme cases damage can still be significant.

When leadership is poor, staff lose respect for their managers, underperform and feel demotivated. Underperformance and demotivation can spread rapidly throughout the workforce and cause a number of problems that undermine business performance. Ultimately internal and external customer care suffers, which leads to reduced revenue.

Often we hear from organisations that have problems with underperformance or conflict within the workforce or within the leadership team. Another common problem we encounter is when an individual has been promoted into a management position and is struggling with the demands of the role.

We help your managers to motivate and engage their team so that everyone is making a meaningful contribution towards your organisation’s goals. Often this means helping them to manage performance effectively, deal with challenging situations, hold difficult conversations, communicate effectively and develop their own unique leadership style that fits with your organisation’s values and culture.

We will work with you to develop a solution that fits with the size and desired culture of your organisation. We will help your managers to develop the tools they need to manage performance and communicate openly and honestly with their staff in a way that gains trust, commitment and respect. A solution may include an appropriate blend of fact finding, 360° or 180° feedback questionnaires, facilitated discussions, group training and one-to-one coaching.

We believe that leadership qualities need to be demonstrated by everyone in your organisation in order for optimum performance to be reached. For the executive team this means role-modelling the competencies the organisation needs and articulating a clear vision and goals, then providing staff with the environment in which to achieve them. For middle managers it means providing the support and opportunities for people to excel and for everyone else it means starting with the motivation to achieve and shine.

To read examples of how we are helping others have a look at our case studies.